Gasbike Terms & Conditions

1. Within these terms and conditions the following five definitions shall apply
i. The company shall mean Robert Borkowski trading as Gasbike.
ii. You, he, he, she or them shall mean the customer. We, us, engineer or our shall mean the company.
iii. The customer shall mean person, group or organisation which employs our services, and for whom we may carry out agreed work and or supply goods and materials.
iv. Operative shall mean either a direct employee or individual or company other than us whom we may contract to work on our behalf for a customer.
v. The words service, installation, repair and or maintenance means work for which we charge you in any of the ways described in clause 3 of these terms.

2. The company is at no time under any obligation to accept an offer of work or provide an estimate with a view to work.

3. The company charges customers for work we carry out for them. We may describe the method used to charge you in any one of the following four ways. i, A fixed price. ii, Estimated. iii, Quoted. iv, By charging you for the amount of time we spend working for you in hours and minutes multiplied by the standard hourly rate we advertise for the service we have provided.

4 .We have written the following two examples for the purpose of us explaining in a clear way to you what part iv, clause 3 of these terms means. Example No1:- The advertised rate for the purpose of this example is £99, and your repair takes us one hour and 10 minutes to complete, therefore you will be charged for the first hour which is £99 plus ten minutes worth of the next hour which is an additional £16.50, so your total bill excluding parts will be £115.50. Example No2:- The advertised rate for the purpose of this example is £99, and your repair takes us 30 minutes to complete, therefore you will be charged £99 because one hour is our minimum charge excluding parts.

5. Where a service we provide is advertised by us for a fixed price, or we have quoted you a fixed price to complete a job described in the quote you shall only be charged that amount plus any parts we needed to use. However should you request that we complete any additional work then we shall be entitled to charge you an extra sum for the time it takes us to complete in line with clause 3, section iv of these terms. In any case we will not complete additional work before receiving aggreement from you.

6. Where we provide you with an estimated price either in writing or verbilly it means that we will endevour to complete the service requested of us to within 20% of the estimated figure. However should it become apparant to us that the final cost to you will exceed 20% due for example additional parts being neede or unexpected additional work is needed, then we shall not continue without further aggreement from you.

Cancellations payments & deposits.

7. Where the cost of completing a job has been estimated and it has become apparant at any time before completion that the final cost will exceed the estimated figure plus 20% and we have brought this to your attention and you decide to cancel the agreement, we shall be entitled to charge you for the time we have taken carrying out your service to the time of cancellation in line with section iv clause 3, of these terms, as well as the cost of any parts we have supplied and that have been used, however at no time will this exceed the estimated figure plus 20%.

8. We charge a deposit of £49.50 before we confirm any bookings you make for the completion of any of the services we provide. Until we receive your deposit your booking will remain temporary, we reserve the right to cancel any temporary booking without reason or further contact if your deposit still remains unpaid after a period of 24hours.

9. We charge a deposit from you to help protect ourselves against the financial loss we would suffer should you fail to allow us entry anytime during the arrival time slot we have allocated you, the operative attending may at his or her discretion re-schedule or cancel the visit and arrange for a refund of your deposit, their decision will be final.

10. Where for whatever reason we cannot reach you within the arrival time agreed we will attempt to contact you using the details you have provided us, you may in this circumstance you may cancel the appointment and receive a full refund or your deposit.

11. The company cannot be held liable for the consequences or any loss suffered by the customer in the event that we have not been able to complete the job booked or failed to start during the agreed arrival time under any circumstances, other than to return any payments we have received from you either as deposit or payment on account. However we will not return any moneys paid to us by you should we not be able to complete your booked job if you decide to cancel in line with clause 7 of these terms.

12. After booking a service we provide and paying any deposit requested by us you may cancel the booking without further charge and be entitled to a full refund of deposit you have paid us provided you cancel your booking before our closing time the day immeadiately prior to our agreed arrival. In order for you to qualify for a refund your cancellation request must be made by using our online cancellation form. However it will always remain at our discretion in cases of exceptional & genuine cases to refund deposits even if you have not complied with our cancellation process, but our decision will be final.

13. After satisfactory completion of any work you have requested we do your final bill will be for entire amount agreed inclusive of both parts and labour, deposits and payments on account you have have made for the said work will be deducted from the total, which will leave the remaining balance you will need to pay.

14. Being based in the united kingdom we and you will be subject to english law should for any reason we be unable to resolve a dispute between us.

15. Where you fail to make payment for any outstanding balance on your account with us, and we have taken all resonable steps to remind you, and where the balance still remains unpaid for a period of more than 14 days from the date of your final invoice we reserve the right to place your debt to us in the hands of third party debt collectors. By you agreeing to our terms and conditions you accept that in the event of non payment in line with this clause we will be entitled to pass your personal details to the relevant collection company in order for them to carry out recovery proceedings.

16. Should your non payment to us for your final invoice be because you either dispute the amount requested or claim that you are not satisfied with the work we have carried out, you must inform us in writing the details of you claim within the period of time stated in clause 15 of these terms. Where after reading details you send us we consider there maybe some merit to the claim you have made we will offer you an extension of a further 14 days to reach agreement with us before we activate instigate! clause 15 of these terms.

Our guarantees and responsibilies to you

17. We carry indemnity insurance for any damage we may be resonsible for on your property or for any injury suffered by another due to our actions whilst carrying out your service. Should a customer wish to make a claim they should direct this in writing to us and we will pass this to our insurers. The limit of our indemnity insurance is £2,000,000, should you consider this to be inadequate cover for whatever reason then you should either make your own additional provision or cancel your booking in accordance with our cancellation process as outlined in clause 12 of these terms.

18. Our guarantee to you applies to our labour only unless due to our poor workmanship an appliance or part that we have fitted has resulted in damage to the said appliance or part. Our guarantee to you is to return at no extra charge and make repair to an acceptible level.

19. Where an appliance has failed and it is not as a result of our poor workmanship you shall be directed to the manufacturer of the appliance part or fitting for resolution. Where an appliance part or fitting fails, and it was not originally fitted by us and it is not the result of our poor workmanship you will be advised to approach those responsible. Where you ask us to make repair if in agreement we will charge you our standard rate for for the job. Where we do not wish to enter into a further agreement you will be directed to clause 2 of these terms.

20. Our Guarantees do not apply to the unblocking of drains, waste pipes, condensate pipe etc, this is without exception. Customers should satisfy themselves that the pipework we have cleared is to their satisfaction before our departure. Additionally where we are for whatever reason unable to clear the blockage, after informing you of this and options available you will be within your rights to cancel the job should you wish with immeadiate effect. However you will still be liable to pay for the time we have taken attempting to clear the blockage until the point of cancellation at the rate we had agreed.

21. Where the appliance we have agreed to work on is controlled by a PCB 'printed circuit board' such as a boiler for example we may after making the necessary tests diagnose the PCB as being faulty, where after fitting a new PCB the boiler still fails to operate correctly there is most likely a secondary cause which was masked by the PCB failure, faults in another boiler component which could have been caused by an electrical short or water damage are often a cause for PCB premature failure. Even after careful examination and best practice this situation can occur.

We will obviously be sympathetic to customers finding themselves in this situation and faced with the decision on whether to spend more money on the repair or replace the unit with new, we will advise as best we can but the decision will ultimately be yours. However in these situations should you decide to employ us to exchange your boiler for new we may at our discretion offer to reduce your cost for the boiler installation by up to the amount due to us for the repair work already carried out.

Your responsibilities to us

22. Any boilers cylinders or other appliances as well as any plumbing gas or heating parts materials and fittings used while completing the work you requested remain our property until your account is fully paid. Therefore full responsibility to us for their replacement cost due either to loss or damage whilst in your care will remain with you up till final settlement of your account with us. This clause also applies to boilers cylinders and any other plumbing gas or heating parts materials or fittings which have been delivered to you for safe keeping in advance of our arrival up to the point of utilisation.

23. Engineers service reports may contain non safety related recommendations which they advise the customer either to address or be aware of as applicable. In this situation you are under no obligation to comply with the recommendations, however if at a later time you make any claim against the company your in-action on any recommedations made will be taken into account.

24. Where an engineer observes a hazourdous or dangerous situation they will issue you with a warning notice. If one or more gas appliances are deemed at risk or immeadiately dangerous there is clear guidance to gas engineers on the procedures they are legally obliged to follow.
Actions we may take include at a minimum we will request you allow us to shut the affected appliances down and for you to agree not to use them again until made safe, to where a risk is identified as 'immeadiately dangerous' in which case you will be asked to give us permission to isolate the relevant gas supply until remedial work is completed. Should you refuse which is your right we will mark reports accordingly and pass your personal information to the 'National Gas Emergency Service' who will take appropriate action which may involve action to isolate your gas supply by any means necessary.
where we can and with your permission we may agree to make emergency repairs to resolve the issue, however up until the point any remedial work is completed you will not have use of the appliance. Should we offer this solution you will be charged in accordance with part iv, clause 3 of these terms.

25. When additional parts fittings and or materials are needed to complete work you have requested we will not charge you for the time it takes us to aquire them, the clock will stop when we leave and resume on our return to fit them however so as to recoup some of the costs we incur the price we charge you for parts is cost price to us plus 20%. Where the cost of these parts is likely to exceed £50 we may request you to make an advance payment on account to cover these items. In order as not to delay completion we expect you to make prompt payment as requested.